DELATO.COM SALES OF GOODS TERMS AND CONDITIONS
If you are not happy with us we will not be happy with ourselves. So, besides every Clause and Sub Clause listed further on, we’re sincerely committed to make your shopping experience with Delato as smooth as possible. If you knock in anything unsatisfactory about our selling and delivery process and/or our products, please report it immediately dropping a message here. We will do our best to leave you pleased.
Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Contract” means a contract for the purchase and sale of Goods, as explained in Orders section;
“Goods” means the goods sold by Us through Our Site;
“Order” means your order for Goods;
“Order Confirmation” means our acceptance and confirmation of your Order;
“Order Number” means the reference number for your Order;
“We/Us/Our” means Delato S.r.l. , a company registered in Italy under REA 1339679, whose registered address is Via Sovicille, 6 – 00138 – Rome (Italy)
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, www.delato.com (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms and Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site. These Terms and Conditions, as well as any and all Contracts are in the English language only.
Information About Us
Our Site, www.delato.com, is owned and operated by Delato S.r.l., a limited company registered in Italy under REA 1339679, whose registered address is Via Sovicille, 6 – 00138 Rome (Italy). Our VAT number is IT 11954061005
We are regulated by Rules, Laws and Courts of Rome (Italy)
Access to and Use of Our Site
Access to Our Site is free of charge.
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Consumers may only purchase Goods through Our Site if in major age by the laws of their country.
None of the Goods on Our Site may be purchased by anyone under major age by the laws of their country. If you are under major age by the laws of your country and wish to purchase Goods through Our Site, your parent or guardian should made the Order for you and you must only purchase Goods through Our Site with his/her supervision.
These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer and wish to order Goods from Our Web Site please consult us at firstname.lastname@example.org
Please note that We are committed to sell to customers Worldwide. We do not accept orders from, or deliver to, customers with shipping address located in areas not served by our regular courier. In those cases you’ll receive a message and we’ll see if we may arrange others shipping methods are to satisfy your wish.
Goods, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
Images of Goods are for illustrative purposes only. There may be slight variations in color between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary slightly.
Due to the nature of the Goods sold through Our Site, there may be up to a 2% variance in the size of those Goods between the actual Goods size and the description.
Please note that this fact does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Us immediately if you receive incorrect Goods (i.e. Goods that are not as described).
Where appropriate, you may be required to select the required model, size, color of the Goods that you are purchasing.
We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site, however such stock indications may sometimes not be accurate. (i.e. if other customers are shopping the same item at the same time).
Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated steadily. Changes in price will not affect any order that you have already placed.
Delivery charges are not included in the price of Goods displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process. Please note that in some countries Custom may charge an extra fee to let your item pass. Refer to your local Custom Bureau before ordering from us and ask for an estimate of importing costs.
Orders – How Contracts Are Formed
Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you. If you where already charged and we were unable to process and dispatch the order as a result of your incorrect or incomplete information, you will be refunded. Any refunds will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.
No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
Order Confirmations shall contain the following information:
– Your Order Number;
– Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
– Fully itemized pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
– Estimated delivery date;
– Tracking number from our shipping courier.
We will also include a paper copy of the Order Confirmation with your Goods.
In the unlikely event that We do not accept or cannot fulfill your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.
Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will be charged and the Order processed immediately during working days and hours. If you make Orders during holidays the Order will be processed the next working day on calendar. Please note that actually our logistic service are based in Rome- Italy and we ship from here. For the local Holidays please refer to this list or similar. We dispatch your Goods as soon as possible and keep you informed by writing at your mail box as indicated in the Order form.
Our Site accept Pay Pal payment only:
Payments can be made using a personal PayPal account or using the credit or debit card of your choice through Pay Pal payment service.
Delivery, Risk and Ownership
All Goods purchased through Our Site will normally be delivered within 14 calendar days after the date of Our Order. Confirmation unless otherwise agreed or specified during the Order process.
If We are unable to deliver the Goods on the delivery date, the following will apply:
If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
If you do not collect the Goods or rearrange delivery within 7 days, we will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation, if any of the following apply you may treat the Contract as being at an end immediately:
– We have refused to deliver your Goods
– In light of all relevant circumstances, delivery within that time period was essential
– You told Us when ordering the Goods that delivery within that time period was essential.
If you do not wish to cancel or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
You may cancel all or part of your Order provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 14 days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.
Delivery shall be deemed complete and the Ownership and Responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
Any refunds due under this Clause will also be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.
Faulty, Damaged or Incorrect Goods
By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at email@example.com as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:
Beginning on the day that you receive the Goods (and ownership of them) you have a 14 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
If you do not wish to reject the Goods, or if the 14 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 14 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
Please note that you will not be eligible to claim under this Clause if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period, within which you can return Goods for this reason.
To return Goods to Us for any reason under this Clause, please contact Us at firstname.lastname@example.org to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause and will reimburse you where appropriate.
Refunds (whether full or partial, including reductions in price) under this Clause will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
Any and all refunds issued under this Clause will include all delivery costs paid by you when the Goods were originally purchased.
Refunds under this Clause will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.
For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Cancelling and Returning Goods if You Change Your Mind
If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation.
If the Goods are being delivered to you in a single installment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.
If the Goods are being delivered in separate installments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final installment of Goods.
If you wish to exercise your right to cancel under this Clause, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience We offer a contact form on Our Site www.delato.com/contact-us/ please include the Order Number. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:
Telephone: +39 366 1922880;
Post: Delato S.r.l. – Via Sovicille, 6 – 00138 Rome (Italy);
In each case, providing Us with your name, address, email address, telephone number, and Order Number.
We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
Please note that you may loose your legal right to cancel under this Clause in the following circumstances:
If the Goods are sealed for health or hygiene reasons and you have unsealed and used those Goods after receiving them;
If the Goods have been personalized or custom-made for you;
Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause.
You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.
You may return Goods to Us by post or another suitable delivery service of your choice to Our returns address at Via Sovicille, 6 – 00138 Rome (Italy). Please contact Us at email@example.com to arrange for a collection and return. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you. The cost of returning Goods to Us should not normally exceed the cost of having them originally delivered to you if you use the same carrier. In some countries PayPal takes care of the shipping cost of returns. More details of return costs are available on www.paypal.com and/or your PayPal account under the proper section or can be asked us at firstname.lastname@example.org.
Refunds under this Clause will be issued to you within 14 calendar days of the following:
– The day on which We receive the Goods back; or
– The day on which you inform Us (supplying evidence) that you have sent the Goods back; or
– If We are collecting the Goods, the day on which you inform Us that you wish to cancel the Contract; or
– If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
Refunds under this Clause may be subject to deductions in the following circumstances:
Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
Standard delivery charges will be reimbursed in full as part of your refund. If a refund is issued to you under this Clause, you will receive a full refund of any delivery charges (including, where relevant, premium delivery). We are required by law to reimburse standard delivery charges (or the equivalent) only.
Refunds under this Clause will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.
Our Liability to Consumers
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimize the delay;
To the extent that we cannot minimize the delay, Our affected obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled;
If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.
Communication and Contact Details
If you wish to contact Us with general questions or complaints, for matters relating the Goods or your Order or relating to cancellations, you may contact Us: using the contact form provided on Our Site, by telephone at +39 3661922880, by email at email@example.com, or by post at Delato S.r.l. – Via Sovicille, 6 – 00138 Rome (Italy).
Complaints and Feedback
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavors to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
All complaints are handled in accordance with Our complaints handling policy and procedure, as you may read in this Terms of Sales
If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
In writing, addressed to Customer Care, Delato S.r.l. – Via Sovicille, 6 – 00138 Rome (Italy).
By email, addressed to Customer Care at firstname.lastname@example.org
Using Our Contact Form
How We Use Your Personal Information (Data Protection)
All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to:
– Provide Our Goods and services to you;
– Process your Order for the Goods; and
– Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it).
You may request that We stop sending you this information at any time.
We will not pass on your personal information to any third parties without first obtaining your express permission.
Payment information used during our checkout stage will be stored or just processed by PayPal only. We will not be aware directly of any of your sensible payment method and data. PayPal is known worldwide for the highest security standard and for this reason we’ve choose to apply it.
Other Important Terms
We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
You may transfer (assign) the benefit of any of our Guarantee mentioned above to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from Us (for example, by selling the Goods to that person or giving them the Goods as a gift).
You may not transfer (assign) your other obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. This is subject to sub-Clause and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with Rules, Laws and Courts of Rome (Italy).
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Courts of Rome (Italy)
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of Rome (Italy).